Call Centers for Telephone Research

As one of the largest data collection companies in the United States, our call centers are 100% TCPA and HIPAA compliant. In addition to using the latest data collection software and hardware, we adhere to best practices in training, interviewer monitoring, CATI programming, fielding, online reporting and data safeguards. With 250 seats across five states, learn more about our wholly owned and operated call centers.

Richfield, Utah

Our original location, this 50-seat call center is led by Ryan Bumgardner. The Richfield team anchors our customer satisfaction efforts, inbound studies and follow-up projects, while also conducting B2B and general consumer surveys.

Twin Falls, Idaho

This 70-seat location, and largest call center, anchors our B2B efforts. Our Twin Falls team is led by Jaime Garrett and also conducts surveys on healthcare, customer satisfaction and current events.

Houston, Texas

Our Houston call center, led by Karen Garza, moved into a new, 70-seat location in March 2020. We’re excited to expand in this area and take advantage of the diverse population in Houston. This center provides a greatly expanded Spanish-language capacity for healthcare, customer service, brand awareness and current event surveys.

Cheyenne, Wyoming

The Cheyenne addition to the Ironwood Insights family, opened in late 2018. This 25-seat call center, led by Kaye Long, conducts surveys on healthcare, customer satisfaction, brand awareness and current events.

San Jose, Costa Rica

Our new 35 seat call center in San Jose, Costa Rica provides both English and Spanish support to our North American clients. Led by Catalina Campos, this mighty team of interviewers conducts thousands of English surveys each month.